Once your order has been processed and shipped, you’ll receive a shipping confirmation email with your tracking information.

To check your order status:

• Log into your account: Visit the account login page and sign in using your email or Shop Pay
• Go to Orders: Once logged in, click Orders in the top menu to view your order history
• Select your order: Click into the order you want to view
• Check status and tracking: If the order is marked as Fulfilled, it has shipped. You’ll see tracking details and a link to follow your shipment

Managing your order

From your account, you can take additional actions using the top menu:

• Click Modify Order to edit items, update your shipping address, apply a discount code, or cancel your order (available within 1 hour of placing your order)
• Click Start a Return to begin a return or exchange for eligible items

Important:

• Order changes, including address updates and cancellations, are only available within 1 hour of placing your order
• Once that window has passed, orders are processed quickly and can no longer be modified
• Returns and exchanges can be started at any time within the eligible return window through the Start a Return option

Make sure to sign in using the same email address used at checkout to access your order details.

You can also access order information from our Order Lookup tool. See FAQ here on how to use.

For any further assistance, please contact our customer support team at customerservice@thesak.com.

To manage your order, visit the order sign-in page and log in using your Order # and Email, or select “Sign in with email” at the bottom to quickly access your most recent order.

You can also click the profile icon in the top right, then go to Orders to select your order and view available options.

Make sure to use the same email address used at checkout.

After the one-hour window has passed, orders are processed quickly and can no longer be modified.

Editing Your Order

From the Order Details screen, click “Edit order”, you’ll see the available options below. Each one lets you make a specific change to your order:

• Edit itemsUpdate the items in your order, including changing size, color, or quantity, or removing an item.
• Add a product to your orderAdd another item to your existing order without placing a new one.
• Edit shipping addressUpdate the shipping address for your order before it is processed.
• Change contact informationUpdate the email address or phone number associated with your order.
• Apply discount codeEnter a valid promo code to apply a discount to your order, if eligible.
• Cancel orderCancel your entire order.

All changes must be made within 1 hour of placing your order. After that, the order is processed and can no longer be modified or canceled.

After one hour we cannot accommodate any address update or cancel requests. If you decide you need to return or exchange an order after you receive it, you can do so with a free and easy pre-paid return for eligible items. Please note that final sale items cannot be exchanged or returned.

To create a return or exchange, click here

Enter your email associated with the order and 10 character order number SAK1234567 (include SAK)

To manage your order, visit the order sign-in page and log in using your Order # and Email, or select “Sign in with email” at the bottom to quickly access your most recent order.

You can also click the profile icon in the top right, then go to Orders to select your order and view available options.

Make sure to use the same email address used at checkout.

After the one-hour window has passed, orders are processed quickly and can no longer be modified.

Shipping Address Update Rules

• You can update your shipping address within 1 hour of placing your order
• Go to your order and click “Edit order”, then select “Edit shipping address”
• Enter your updated address and confirm the changes

Important:

• Address changes are only available before the order begins processing
• Once the 1-hour window has passed, the shipping address can no longer be modified
• We are unable to reroute packages once they have been processed or shipped
• Please double-check your address before submitting changes to avoid delivery issues

Items may occasionally be cancelled by our system if there was an issue with the order or if an item goes out of stock. You will receive an email notice that will explain the reason for the cancellation. You will not be charged for any cancelled items or cancelled orders.

Yes we do! To shop our gift card selection, please click here.

Please note: Gift cards are considered Final Sale and cannot be returned, refunded, or exchanged once purchased. Please treat gift cards like cash, as they cannot be replaced if lost, stolen, or used without permission. We appreciate your understanding.

How It Works

1. Select the Amount: Choose the desired value for your gift card.

2. Complete Your Order: To ensure a hassle-free experience, simply complete the purchase by providing your own email address. Rest assured that your gift card will be securely delivered to you upon checkout.

3. Spread the Joy: Once you've received your gift card via email, you can easily share the happiness with your loved one. There are two convenient options:

- Email Delivery: Forward the gift card directly to the recipient's email address, accompanied by a heartfelt message. They'll be thrilled to receive your thoughtful gift in their inbox.

- Print and Present: If you prefer a more tangible approach, you can print out the gift card and personally hand it to the lucky recipient. It's a wonderful way to create a memorable moment and see their face light up with joy.

Add the items to your shopping cart you wish to purchase then click "Checkout"

You will see an open box that says, "GIFT CARD OR DISCOUNT CODE".  Enter Gift Card number into this box and then click, APPLY. Please see example below. If you have reward points from previous orders, you will also be able to apply some or all of the reward points. You can click and drag the dot on the bar to select fewer reward points. Then click the APPLY button.

Once the Gift Card has been applied, you will fill out your shipping information along with the payment information to complete the order.

Yes. We value all of our customers.  If you have found a better price on the exact same product within 30 days of purchase on our site, we will  match. Please send a picture of the active advertisement to customerservice@thesak.com we will refund the difference to your original order if the product is priced under us and in stock we will match. The product you would like to match must be readily available and have the identical style & sku #.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at customerservice@thesak.com and we will be happy to work with you to remedy the situation.

Marked As Delivered (Stolen)

• Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered 
• Please note, some order issues may require a police report to be filed

Stuck In Transit (Lost)

• For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
• For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date

Damaged

• Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

Purple Dot is a leading technology provider to help make pre-order experiences operationally smooth, and trusted by our customers like you. They help ensure you are always up to date about your pre-order and offer a self-serve portal for you to do things like change your shipping address or amend your pre-order. Purple Dot also guarantees your pre-order will ship, or your money back: offering that extra assurance and trust that your money is always kept safe until we are ready to ship!

In addition, they offer additional shipping flexibility for us to ship pre-order items as they arrive to our warehouse -- so you can always get your hands on your pre-order as soon as possible!

You will need to provide your email, shipping address and card details that will be charged for your pre-order just like a normal online checkout process. All communications will be sent to your email address, including your unique pre-order reference number, any updates to shipping dates, and details to access our self-serve portal to check or amend your pre-order anytime before it ships https://www.thesak.com/pages/manage-pre-orders

Purple Dot accepts all the major card networks - Visa, MasterCard and American Express.

Purple Dot keeps your money safe and available for a full refund anytime before you pre-order ships. This guarantees that your pre-order will ship or your money back: keeping you in full control if you change your mind. 

Yes! Purple Dot will trigger an automatic email in the event of a shipping date change. You can also check up on the estimated shipping date via the self-serve portal at anytime https://www.thesak.com/pages/manage-pre-orders

Yes! Login to your pre-order self-serve portal here https://www.thesak.com/pages/manage-pre-orders to update your shipping details. You will then receive an updated pre-order confirmation email.

Yes! Please email customerservice@thesak.com with your updated email address, and a customer service team member will get this updated for you. You will then receive an updated pre-order confirmation email.

You can cancel at any time here before your pre-order ships https://www.thesak.com/pages/manage-pre-orders

You will receive an email confirming the refund and will see the money back in your account in 3-5 business days, depending on your bank. 

Payment information is processed securely by Stripe. No card details are transferred to or held by The Sak or Purple Dot. All transactions take place via connections secured with the latest industry-standard security protocols. 

Refunds are issued to the debit or credit card used at checkout and will be processed within 3-5 business days, depending on your bank. 

Order Processing & Shipping Timeline

Orders are usually shipped within 24 to 48 hours.

Orders ship Monday through Friday only. We do not ship on weekends.

Shipping timelines may vary during national holidays.

Please refer to individual product pages for the most up-to-date shipping promise.

Pre-Orders

Pre-orders can be cancelled free of charge before shipment.

You can cancel by clicking the link in your confirmation email or by emailing customerservice@thesak.com.

Customer Service

Need to contact us? Click here to reach our customer service team.

Our team responds within 24 hours, Monday through Friday.

Sending multiple tickets may delay response time.

Customer service is closed on Saturday and Sunday.

Shipping Methods & Estimated Delivery Times

Free Standard Shipping: 5 to 10 business days from ship date.

Premium Ground Shipping: 4 to 7 business days from ship date.

Expedited Shipping: 2 to 4 business days from ship date.

International Shipping:

Canada: 15 to 25 business days from purchase date.

Australia and other countries: 25 to 45 business days from purchase date.

Delivery times are subject to local customs processing and holiday closures.

Shipping Costs, Contiguous U.S., Excludes Alaska and Hawaii

Free Standard Shipping: FREE.

Premium Ground Shipping: $12.00, not available for PO Boxes.

Expedited Shipping: $45.00, not available for PO Boxes.

Shipping prices and any customs or duties fees are shown at checkout and vary by destination.

Free shipping does not apply to international orders.

Shipping Costs, Alaska and Hawaii

Premium Ground Shipping is required for orders shipping to Alaska and Hawaii.

Premium Ground Shipping: $50.00.

Free Standard Shipping, Expedited Shipping, and International Shipping are not available for Alaska and Hawaii orders.

Free shipping promotions do not apply.

4ocean Jewelry Shipping

4ocean products are not eligible for Free Standard Shipping.

Shipping Cost: $8.00.

Shipping fees are charged separately at checkout.

Free shipping promotions do not apply.

Shipping fees may be doubled if your order needs to ship from multiple locations.

The final shipping cost will be shown in your cart after entering your shipping address.

Important Shipping Notes

Free Standard Shipping is available for eligible orders shipping within the contiguous United States.

Free Standard Shipping may ship with OnTrac, DHL, or USPS.

Premium Ground Shipping ships with UPS or FedEx.

Premium Ground Shipping is required for Alaska and Hawaii.

Premium Ground Shipping and Expedited Shipping are not available for PO Boxes.

Warehouse operating hours are Monday through Friday.

The warehouse is closed on weekends.

Expedited Shipping Cutoff

Orders placed by 10:00 AM EST, Monday through Friday, ship the same day.

Orders placed after 10:00 AM EST ship the next business day.

Orders placed after 10:00 AM EST on Friday ship the following Monday.

International Shipping Details

International orders ship via DHL.

Shipping price, customs fees, and duties are calculated at checkout and vary based on destination.

By partnering with DHL for international shipments, we make it simple to pay international customs fees upfront.

Paying duties upfront helps speed delivery, makes the order process more reliable, and helps avoid surprise fees.

Non-Shipping Holidays

We do not ship on the following holidays:

New Year’s Day

Martin Luther King Jr. Day

President’s Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Thanksgiving Day

Holiday Closures: December 24 and December 25

It’s normal for tracking information to take some time to update after your package has shipped. Depending on the shipping carrier, tracking may not show updates for the first 48 hours or until the day of delivery.

Here’s why this might happen:

• Carrier delays in scanning packages: Some carriers, like USPS, may only update tracking once the package is close to delivery.
• Shipment in transit: Your package is moving between facilities where tracking updates might not be recorded immediately.

What should I do?

• Please wait at least 2 business days before checking tracking again.
• If it’s been more than 3 business days without updates, feel free to contact us at customerservice@thesak.com. 

Rest assured, your package is on its way, and we’re here to help if you have any concerns!

The Sak purchases are shipped either via UPS, DHL or USPS depending on the options selected at checkout.

For PO Box mailing addresses and rural routes we ship via UPS SurePost.  We do not ship to APO/FPO addresses.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that will include the tracking number for your package.

If you no longer want the order that was placed, please do not refuse the package from the shipper as this will prevent or delay the refund process. We recommend accepting the package and then use our prepaid return label to send the package back. This ensures that you will be refunded for the order.

To create a return or exchange, click here

If your order has not been received, please wait 48 business hours to see if the package gets delivered. After this time, please contact customer service for support. If you have not received the package and it is beyond the 30 days from the stated delivery date, unfortunately, we will not be able to refund the order, send a replacement order or issue a store credit.

Forwarded Addresses

If you provide a shipping address, but have your mail forwarded to a different address, The Sak is no longer responsible for the order to be delivered to the address or forwarding address. If the shipper does not deliver to the forwarded address, The Sak will not provide a refund or replacement order. If the package gets returned to sender, The Sak will refund your account for the any returnable products, minus the shipping charges if any shipping charges we paid.

To manage your order, visit the order sign-in page and log in using your Order # and Email, or select “Sign in with email” at the bottom to quickly access your most recent order.

You can also click the profile icon in the top right, then go to Orders to select your order and view available options.

Make sure to use the same email address used at checkout.

After the one-hour window has passed, orders are processed quickly and can no longer be modified.

Shipping Address Update Rules

• You can update your shipping address within 1 hour of placing your order
• Go to your order and click “Edit order”, then select “Edit shipping address”
• Enter your updated address and confirm the changes

Important:

• Address changes are only available before the order begins processing
• Once the 1-hour window has passed, the shipping address can no longer be modified
• We are unable to reroute packages once they have been processed or shipped
• Please double-check your address before submitting changes to avoid delivery issues

No - currently we do no ship to APO/FPO at this time.  We do ship to PO Boxes via UPS SurePost (excluding Alaska & Hawaii).

We do not ship to U.S. Territories listed below:

• American Samoa
• Micronesia
• Guam
• Marshall Islands
• Northern Mariana Islands
• Palau
• Puerto Rico
• U.S. Virgin Islands
• Armed Forces Americas
• Armed Forces Europe
• Armed Forces Pacific

Yes! Currently we ship internationally via DHL. By partnering with DHL for international shipments we make it simple for you, by offering a way to pay international customs fees upfront. Customs fees and duties are included in the shipping price calculated during checkout. We also add a 10% handling fee to make sure all costs are covered. This will expedite delivery, make the order process more reliable and keep the costs down.

For more information, visit: https://www.thesak.com/pages/international-shipping

If You Purchased on Our Website

If you are not completely satisfied with your order, you may initiate a return or exchange within 30 days of the ship date, unless otherwise noted in a disclaimer for special sale events or final sale items. If more than 30 days have passed but the item is still within one year of the purchase date and is defective, you may return the merchandise for store credit. Store credit is issued as a promotional code and may only be applied to merchandise on thesak.com, it cannot be applied to shipping charges. Any applicable return shipping cost will be shown during the return process and may vary based on your Sak Rewards tier when our prepaid label is used. One exchange per paid item is allowed for domestic orders only. Original shipping fees are non-refundable for orders that did not meet the free shipping threshold.

Click here to start a return.

Pre-Orders

Pre-orders may be cancelled free of charge before they ship. To cancel a pre-order, use the link in your confirmation email or contact us at customerservice@thesak.com.

What to Expect After You Return an Item

Once your return is received, please allow 7 to 10 business days for processing. You will receive an email confirmation when your refund has been issued. Refunds are credited to the original method of payment, though it may take additional time for your financial institution to post the refund. Original shipping charges are non-refundable. Any discount, reward, or promotional code used on the original order is not transferable to a future purchase.

If You Purchased from an Authorized Retailer

Returns are accepted only for items purchased directly on thesak.com. Merchandise purchased from authorized retailers must be returned to the original place of purchase and is subject to that retailer’s return policy.

International Orders

International orders placed on thesak.com are final sale and are not eligible for returns or exchanges under our domestic return policy. We are unable to offer refunds, exchanges, or prepaid return shipping for orders shipped outside of the United States. If an item was purchased from a retailer outside of our website, it must be returned to the original store of purchase.

Canada Orders

Orders placed on thesak.ca are final sale and cannot be returned or exchanged under our domestic return policy. Prepaid return shipping is not available for Canada orders.

Start a Return or Exchange

To create a return or exchange, click the link provided on our site.

To return or exchange an order, click here. 

The Sak product is protected by a one-year limited warranty for any defective or damaged product with normal use. This does not include reasonable wear & tear or color transfer made from clothing. Proof of purchase and photos are required.  Customer is responsible for any costs associated with shipping.  

If you purchased the product on our site click here.

You can select warranty and the same item if available will be selected for you. 

This warranty does not apply to purchases made at retail locations, discount retailers or used item resale sites.  

It is very important to return orders separately; in its own packaging using the shipping label with the correct order number. This will help simplify the return process and reduce delay on your refund.

Orders purchased on thesak.ca are final sale and cannot be returned or exchanged with our current domestic return policy.  Unfortunately we are unable to process any refunds or exchanges for product shipped outside of the United States or extend our pre-paid shipping (only domestic). Additionally If purchased outside of our website please return to the store it was purchased from.

There is no separate account setup required. Your account is automatically created the first time you sign in.

To access your account, simply enter your email address on the sign-in page, or choose Shop Pay if you have it set up. You’ll receive a one-time verification code by email or text, which you’ll use to securely sign in.

Once signed in, you can view your orders, track shipments, and manage your account details.

Make sure to use the same email address you used at checkout to access your order history.

For any issues during the sign-up process or if you need further assistance, please do not hesitate to contact our customer support team at customerservice@thesak.com.

You no longer need to create or remember a password to access your account.

To sign in, simply enter your email address on the account sign-in page, or choose Shop Pay if you have it set up. You’ll receive a one-time verification code by email or text, which you’ll use to securely access your account.

Once signed in, you can view your orders, track shipments, and manage your account details.

Make sure to use the same email address you used at checkout to access your order history.

There is no password to reset.

We use a secure, passwordless login system, so you don’t need to create or remember a password.

To access your account, enter your email address on the sign-in page, or choose Shop Pay if you have it set up. You’ll receive a one-time verification code by email or text, which you’ll use to sign in.

A few things to keep in mind:

• A new verification code is sent each time you sign in
• Codes expire after a short period for security
• If you don’t see the email, check your spam or promotions folder
• Make sure you’re using the same email address used at checkout

If you’re having trouble receiving your code, please contact customer service and we’ll help you access your account.

Accessing your account not only streamlines your shopping experience but also unlocks a range of helpful benefits. Here’s what you can enjoy:

Faster Checkout:
Save your payment and shipping details for quicker, easier checkout.

Order Tracking:
Track your orders and review past purchases in one place, from the moment you order to delivery.

Exclusive Access:
Be the first to know about new arrivals, special sales, and exclusive promotions.

Sak Rewards Program:
Earn points every time you shop and redeem them for discounts at checkout. Enjoy additional perks and rewards as part of our loyalty program.

Personalized Experience:
Receive product recommendations based on your preferences and browsing activity.

How to access your account:

Click the profile icon at the top of any page on our site. Enter your email address, or choose Shop Pay if you have it set up. You’ll receive a one-time verification code by email or text to securely sign in.

There’s no need to create or remember a password, your account is automatically created the first time you sign in.

Make sure to use the same email address you used at checkout to view your order history.

Accessing your order history is the easiest way to view and manage your orders.

Once signed in, go to the Orders section to see a list of your recent and past purchases. Select any order to view details such as order status, tracking information, and a full summary of items.

Make sure to sign in using the same email address used at checkout to access your full order history.

The Sak Rewards is our loyalty program designed to thank you for shopping with us. All customers are automatically eligible — there’s no sign up required. As soon as you make a purchase or share your email with us, you’ll start earning points and unlocking rewards, perks, and exclusive benefits based on your tier.

There’s nothing you need to do to join. Customers are automatically enrolled when they make a purchase or provide an email address. Creating an account is recommended so you can easily track your points, tier status, and available rewards.

You earn points for every dollar you spend on qualifying purchases made after the loyalty program launches on May 18, 2026. Points earned per dollar depend on your tier:

• Tier 1: 1 point per $1

• Tier 2: 2 points per $1

• Tier 3: 3 points per $1

Members may also earn bonus points through special promotions, referrals, and other activities from time to time.

Your points will appear in your account immediately after your purchase is completed and can be used on future orders. Rewards cannot be applied to current or past purchases. Make sure you are logged in to view your points and tier status under the Rewards section of your account.

Points collected for reviews will be rewarded within 14 days after leaving the review. You can check your status anytime by logging in at the top of this page: https://www.thesak.com/pages/rewards

It’s completely up to you. You can redeem your points right away or save them for a future purchase.

To redeem points:

• Log into your account

• Add items to your cart

• At checkout, apply your reward points

Points are non transferable and cannot be combined with another account.

Please note: Rewards points can only be applied to product costs and cannot be used to cover shipping charges. Points are non-transferable and cannot be combined with another account.

Yes. Reward points are treated as a form of payment and can be combined with one discount code. Multiple discount codes cannot be used together.

If you return an item, the points earned from that purchase will be deducted from your points balance.

If you used reward points on an order that is returned, the points will be refunded to your loyalty account first. Any remaining balance will then be refunded to your original payment method. Refunded points can be used again on a future purchase.

 Please note: refunded points will retain their original expiration date and will not be extended.

Yes, your points expire one year from the date they were earned. For example, if you earn points on July 1, 2026, those points will expire on June 30, 2027.

Please note: refunded points will retain their original expiration date and will not be extended.

Your tier status is based on how much you spend within a rolling 12-month period.

Each time you reach a new spending threshold, you unlock that tier and keep it for 12 months from the date you qualify. Additional purchases can move you into a higher tier and extend your tier status.

Example:

• If you spend $49 on January 1, 2026, you’ll qualify for Tier 1 until January 1, 2027.

• If you then spend $201 on February 1, 2026, you’ll unlock Tier 2, which will be active until February 1, 2027.

• If you make another purchase of $350 on February 5, 2026, you’ll unlock Tier 3, and your Tier 3 status will remain active until February 5, 2027.

You’ll always enjoy the benefits of your highest active tier based on your most recent qualifying purchase.

Yes. Your tier can increase or decrease based on your spending within a rolling 12-month period.

When you unlock a tier, you keep that status for 12 months. To maintain that tier, you’ll need to meet the spending requirement again during that time.

Example:

• If you unlock Tier 2 on February 1, 2026, you’ll keep Tier 2 benefits until February 1, 2027.

• If you spend only $249 during that period and do not meet the Tier 2 spend requirement again (which is $250), your tier will be updated.

• On February 1, 2027, you would move down to Tier 1.

Your benefits are always tied to your current tier, and updates happen automatically.

The Welcome Tier is the entry level of The Sak Rewards. Customers in the Welcome Tier earn 1 point per dollar spent and enjoy select benefits. Higher tiers unlock additional perks such as bonus points, rewards, and exclusive access.

Tier benefits apply once you qualify for that tier and remain active as long as you maintain that status. Benefits do not apply retroactively to past purchases.

Double Points Days are special events where eligible members earn twice the usual points on qualifying purchases. These events are announced via email and SMS, so make sure to subscribe.

During Double Points Days:

• Welcome Tier and Tier 1 earn 2 points per $1

• Tier 2 earns 4 points per $1

• Tier 3 earns 6 points per $1

During your birthday month, eligible members will receive:

• Double points on all purchases

• Birthday discount on one purchase based on tier:

• Tier 1: 10% off

• Tier 2: 15% off

• Tier 3: 20% off

Your birthday must be saved in your account to receive these rewards. The discount will be delivered via email, SMS, and your “My Rewards” page.

Anniversary rewards are our way of celebrating your loyalty. Eligible members receive a 30% discount on their anniversary, delivered via email, SMS, and displayed on your “My Rewards” page. Members who maintain their tier year over year also earn annual bonus points based on their tier.

Milestone rewards are bonus rewards for repeat purchases. Tier 3 members earn extra points after every five qualifying orders.

VIP events and early access allow eligible members to shop new launches, special collections, or limited events before the general public. Access is available to members who are subscribed to email and/or SMS.

Free returns are available for Tier 2 and Tier 3 members. Eligibility is based on your tier at the time of purchase. Please refer to your Rewards dashboard for details.

Tier 3 members earn extra points when selling items through ReSak. For every $1 you sell you will get 1 point in loyalty points — good for the planet, great for your points balance. 

You can earn rewards as long as you provide an email address. Creating an account allows you to track your points, tier status, and available rewards more easily.

Yes. If you prefer not to participate, please contact Customer Service for assistance.

When you unlock Tier 2 or Tier 3, you’ll receive a free gift valued at $29 or $49, respectively. Look for an email with your unique redemption code, which will also appear on your “My Rewards” page.

For more information or assistance with your The Sak Rewards account, please contact Customer Service. Contact information can be found here!

Please click here to read the Terms & Conditions for The Sak Rewards program.

To use your rewards points on a purchase, follow these simple steps:

1. Log into Your Account

Click the person icon at the top right-hand corner of the homepage and sign in using the email address and password associated with your account. You must be logged in to view and apply your available rewards.

2. Add Items to Your Cart

Once you’re logged in, browse the site and add items to your cart as usual.

3. Apply Your Rewards Points

When you go to checkout, you’ll see your available rewards points listed.

•Use the – and + buttons to apply a custom amount of your available points.

•To use the full amount available, click the green “Apply $XX.XX Off” button.

•Your discount will be reflected in your order total immediately and you will see a code that starts with RWRD applied to the order.

4. Important Notes

•Rewards points must be applied before completing your order. Unfortunately, we cannot apply points retroactively once the order has been placed.

•If you’re using an accelerated checkout option like Shop Pay, PayPal, or Amazon Pay, please be sure to apply your rewards in the cart page before clicking on one of those options. This ensures your points are deducted correctly. For more information, click here.

Need help? Feel free to contact us before finalizing your order—we’re happy to assist!

If you're using an accelerated checkout method such as Shop Pay, PayPal, or Amazon Pay, please apply your rewards points in your cart first before selecting the accelerated checkout option. This ensures your rewards are properly deducted from your total before completing your purchase.

Log in to your The Sak account and click Birthday Update in the top menu.

Unfortunately, rewards cannot be adjusted or recovered for orders placed without logging into your loyalty account.

Email Us 

Customer Service (please allow 2-3 business days for a response)

customerservice@thesak.com

Our helpful Customer Service Representatives are available via email for the quickest response. If you require a call we can certainly call you, just send us an email to request a call. Our # is below to recognize our telephone # on caller ID.

Customer Service Telephone # 

855-725-5656

Customer Service Hours

Monday-Friday: 9 am - 5 pm EST

Holiday hours are 9AM - 12PM EST on Christmas Eve & New Year's Eve. 
Closed on Christmas Day, New Year's Day and all National Holidays.

Returns

Please visit our Returns page

Wholesale Sales Support 

wholesale@thesakbrandgroup.com

Media Relations

press@thesak.com

Mailing Address
The Sak Brand Group 
499 7th Avenue

Floor 7N

New York, NY 10018

Careers

To see our current job openings and apply, visit our Careers page

Click here to read about Our Commitment To Sustainable & Ethical Design!

It's easy! Just submit an application at the below address and we will review and get back to you asap!

https://thesakbrandwholesale.com/

Click here to go to login screen.

Enter email address and click submit.  Enter 6 digit code that came in the email and enter.

Now on the top right, click "Go to store" and this will take you to our website.

All of the pricing on HP and collection pages are showing up at retail. Your wholesale specific pricing will show correctly on the product pages.

If you have any questions about your account, please email wholesale@thesakbrandgroup.com

If you have any questions about your orders, please email customerservice@thesak.com

Credit Key is not a lease or financed loan, but a line of credit that allows you the flexibility to purchase equipment and supplies as needed. You can qualify for up the a $50,000 line of credit, to use and pay as needed over a 12 month term.You will have the ability to get pre-approved for a certain amount before you order.

To be eligible for Credit Key credit, you will need to:

Be an individual applying under your own name. If your business is a Sole Proprietorship you do not need to have a Federal EIN, but will have to document some type of state registration of the business.

• Owner/Signatory of business in application
• Be a U.S. citizen or resident, of minimum signing age in your state of residence
• Have a FICO®/credit score of 600 or above
• Have a total annual business income of $40,000 or more
• Provide your Social Security Number
• Have a nominated bank account or debit card for repayments.
  Credit Key’s application process is simple and does not affect your personal credit. Credit Key does not change any setup fees. If you choose to go beyond
  30 days, you can be approved as low as 1% per month. Applying for Credit Key is a “soft inquiry.” This does not impact your FICO®/credit score.

Thanks for placing your wholesale order and being a valued business partner.

Wholesale orders are not eligible for returns or exchanges.

If you have received your order and have experienced a short ship/mis-ship or have an item damaged, please email customerservice@thesak.com with the following information:

Order number

Order issue with effected item number/item names.

Picture of damaged or mis-shipped item.

(email must be received within 30 days of purchase)

If you have received a damage return from a customer that has purchased their item from you in the last 365 days, please email customerservice@thesak.com with the following information:

Your original order number on the item.

Item number/item name

Damages description and picture of the damage.

Once we have received and processed your request, we will issue a store credit/gift card via email for your purchase price of the items involved that you may use towards future purchases on the site.   These is no need to send back damaged or mis-shipped items.

Please Note:  Your order number and confirmation email are your PO number and packing slip.  We do not include packing slips in our shipments.   You can also access your order information by logging into your account on our site. 

Unless otherwise stated in the promotional offer, promo codes are valid on full-priced merchandise, limit of one promotional code per order, and cannot be combined with any other offers.

Price adjustments on previously purchased merchandise are not available.

Normally it takes customers within 1 to 2 hours to receive their promotional Welcome Code via email. If you do not receive your promo code after 2 hours, please contact The Sak Customer Care.

At The Sak, we aim to make your shopping experience as convenient as possible. We accept a variety of payment methods including Visa, MasterCard, American Express, and Discover credit cards, as well as PayPal, Apple Pay, Google Pay, Amazon Pay, Klarna, Shopify Pay and Shop Pay Installments. All transactions are secured with SSL encryption to ensure your details are protected.

Your security is our top priority.

Our website is powered by Shopify, which adheres to the highest industry standards for data security. Shopify is fully PCI compliant and offers SSL encryption to protect your personal and payment information during every transaction. Additionally, Shopify's sophisticated fraud analysis tools help prevent unauthorized transactions, ensuring your data is safe and secure. We do not store your credit card information after transaction completion, further enhancing your security.

Shop with confidence knowing your credit card information is well-protected.

How it works

1 - Add items to your cart (or shopping bag).

2 - Check out with Shop Pay.

3 - Choose to pay in 4 installments.

Your first payment is either due at checkout or 2 weeks after your purchase. The next 3 remaining installments are automatically charged to your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an email reminder before each payment to remind you.

*Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners:affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumershttps://www.affirm.com/licenses.

No, there are no late fees if you miss a scheduled payment.

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% APR interest, no hidden or late fees, and checking eligibility has no impact to credit.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

The installments option on Shop Pay is available on debit and credit cards.

• For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
• For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

If you received a defective item, quickly return the defected item by following our return policy to obtain a return shipping label free of charge and order a replacement item by placing a new order. You will receive your refund in the same form of payment.

Yes we do! We want to you be satisfied with your purchase, you have 30 days to initiate an exchange. Please click here and have your order number and email address ready.

We incorporate dimensions in inches on the product description section. 

• Drop is measured from the highest point of the straps down to the opening of the bag.
  
• Height is measured from the opening of the bag down to the bottom.
  
• Length is measured side to side across the front of the bag.
  
• Width is measured from front to back at the widest point along the side of the bag.

Our bags are handcrafted from durable, eco-friendly materials designed to last. Regular care helps keep styles looking great and extends their life. Before cleaning, empty your bag and remove loose items. 

Leather

Use a water-based leather cleanser and moisturizer. Test on a small hidden area first. Apply as directed, wipe off with a slightly damp cloth, then use a protective spray. 

Suede

Avoid direct sunlight and excessive contact with water, oils, perfume or cosmetics. If wet, dab excess moisture with a soft cloth and let dry at room temperature. Color transfer may occur; clean only with a dry cloth. 

Crochet

Wipe clean with a barely damp cloth and allow to air dry. 

Canvas

Spot clean with a slightly damp cloth using water only; let air dry. This applies to both uncoated and coated canvas. 

EcoTwill

Spot clean with warm water and air dry, keep out of direct sunlight. 

Other Fabrications

Cotton straps: Spot clean with a slightly damp cloth and mild detergent, air dry. Wood beaded details: Wipe with a damp cloth and let air dry. 

To add items to your wishlist, go to www.thesak.com and browse for products you like. When you’re on a product’s page, click the heart-shaped wishlist icon near the top right of the main image, this will turn the heart black and show a message confirming that the item was added to your wishlist. To view your wishlist, click the heart icon at the top right of the website, from here you can edit, remove, or share items. While you can use the wishlist without an account, signing in lets you save and access your wishlist across devices by logging in. When you’re ready to purchase an item, select it from your wishlist and proceed to checkout as usual. If you run into any issues with the wishlist feature, contact customer support for help.

See chart below